> For the complete documentation index, see [llms.txt](https://panaceamobile.gitbook.io/panacea-mobile-help-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://panaceamobile.gitbook.io/panacea-mobile-help-centre/how-to-guides/account-settings/security.md).

# Security

In the security section of the Panacea Mobile dashboard, you'll find several features designed to enhance the protection and management of your accounts. Below is a guide on how to access and use these features effectively:

### **IP Whitelisting:**

IP whitelisting enhances security by allowing access only from pre-approved IP addresses.

* **Configuration:** Add your current IP to avoid lockouts after logging out. You can add additional IPs in various formats.

**Accepted Formats:**

* Single IPs: For example, 1.2.3.4 or 255.255.255.0
* Wildcard: For example, 1.2.3.\*
* CIDR: For example, 1.2.3/24 or 1.2.3.4/255.255.255.0
* Start-End Range: For example, 1.2.3.0-1.2.3.255

### **Multi-Factor Authentication (MFA):**

MFA adds an extra layer of security by requiring a second form of identification. **Setup:** Verify your mobile number to enable MFA. During sign-up or login, you will receive a verification code.

Each login attempt will require an MFA code sent via SMS or e-mail to ensure secure access.

If you encounter any issues with phone number or e-mail address verification, please get in touch with Support or your Account Manager for help.

{% hint style="danger" %}
As of **February 2025**, multi-factor authentication (MFA) is mandatory for all accounts on [www.eu-dashboard.panacemobile.com](https://www.dashboard.panacemobile.com). If you're having trouble accessing your account, please contact Support to ensure your MFA contact details are up to date.
{% endhint %}

### **Soft & Hard Locks:**

Soft and hard locks regulate message throughput and account restrictions with customisable limits.

* **Notifications:** Set up alerts to notify you at 75%, 90%, and 100% usage of your defined limit.
* **Functionality:**
  * Soft Lock: Temporarily reduces the Transmission Per Second (TPS) rate upon reaching the soft limit.
  * Hard Lock: Completely stops message sending when the hard limit is reached.
  * Combination Use: Implement both to moderate and then disable message sending as limits are reached. 
* **Limit Settings:** Configure limits on a daily, weekly, or monthly basis, ensuring that your hard lock limit is set higher than or equal to your soft lock.

{% hint style="warning" %}
If your hard lock limit has been reached, please get in touch with Support or your Account Manager.
{% endhint %}

By setting up these security measures through the **Security** menu in your profile, you can ensure that your account is safeguarded against unauthorised access. Remember to regularly review and update your security settings.