Security

In the security section of the Panacea Mobile dashboard, you'll find several features designed to enhance the protection and management of your accounts. Below is a guide on how to access and use these features effectively:

IP Whitelisting:

IP whitelisting enhances security by allowing access only from pre-approved IP addresses.

• Configuration: Add your current IP to avoid lockouts after logging out. You can add additional IPs in various formats.

Accepted Formats:

• Single IPs: For example, 1.2.3.4 or 255.255.255.0

• Wildcard: For example, 1.2.3.*

• CIDR: For example, 1.2.3/24 or 1.2.3.4/255.255.255.0

• Start-End Range: For example, 1.2.3.0-1.2.3.255

Multi-Factor Authentication (MFA):

MFA adds an extra layer of security by requiring a second form of identification. Setup: Verify your mobile number to enable MFA. During sign-up or login, you will receive a verification code.

Each login attempt will require an MFA code sent via SMS or e-mail to ensure secure access.

If you encounter any issues with phone number or e-mail address verification, please get in touch with Support or your Account Manager for help.

As of February 2025, multi-factor authentication (MFA) is mandatory for all accounts on www.dashboard.panacemobile.com. If you're having trouble accessing your account, please contact Support to ensure your MFA contact details are up to date.

Soft & Hard Locks:

Soft and hard locks regulate message throughput and account restrictions with customisable limits.

• Notifications: Set up alerts to notify you at 75%, 90%, and 100% usage of your defined limit.

• Functionality:

  • Soft Lock: Temporarily reduces the Transmission Per Second (TPS) rate upon reaching the soft limit.

  • Hard Lock: Completely stops message sending when the hard limit is reached.

  • Combination Use: Implement both to moderate and then disable message sending as limits are reached.

• Limit Settings: Configure limits on a daily, weekly, or monthly basis, ensuring that your hard lock limit is set higher than or equal to your soft lock.

If your hard lock limit has been reached, please get in touch with Support or your Account Manager.

By setting up these security measures through the Security menu in your profile, you can ensure that your account is safeguarded against unauthorised access. Remember to regularly review and update your security settings.