> For the complete documentation index, see [llms.txt](https://panaceamobile.gitbook.io/panacea-mobile-help-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://panaceamobile.gitbook.io/panacea-mobile-help-centre/how-to-guides/blocked-numbers-and-opt-outs.md).

# Blocked Numbers & Opt-Outs

This section provides a view of all numbers that have **opted out** of receiving SMS messages from your account.

* Easily see a list of all numbers that have chosen not to receive messages from your account by opting out.
* Export this list for external record-keeping.

### Editing Blocked Numbers

Here, we provide a comprehensive guide on managing your block lists effectively using the new features available on the Dashboard.

#### **Single Number Management**

<table data-header-hidden data-full-width="false"><thead><tr><th width="400">Option</th><th>Description</th></tr></thead><tbody><tr><td>Add a Single Number (Without Source Address)</td><td>Use this option to add a single number to the block list without specifying a source address.</td></tr><tr><td>Add a Single Number (With Source Address)</td><td>This option adds a single number to the block list with a specified source address.</td></tr><tr><td>Delete a Single Number</td><td>Remove a single number from the block list using this option.</td></tr></tbody></table>

#### **Bulk Management**

Upload a file to add multiple numbers to the block list. There are several upload options:

<table data-header-hidden><thead><tr><th width="383">Option</th><th>Description</th></tr></thead><tbody><tr><td>Upload without Headers</td><td>Suitable for files that do not contain headers.</td></tr><tr><td>Upload with Only the "To" Header</td><td>For files that only include the "to" header.</td></tr><tr><td>Upload with "To" and "From" Headers</td><td>For files that include both "to" and "from" headers.</td></tr><tr><td>Upload with "To", "From", and Other Headers</td><td>For files that include additional headers along with "to" and "from".</td></tr></tbody></table>

#### **Bulk Delete**

Upload a file to delete multiple numbers from the block list.

#### **Processing Time**

The queue processor runs every 7 minutes (e.g., 9:07, 9:14, 9:21). Changes may take some time to take effect.&#x20;

**Note**

This feature adds numbers to the account-level block lists only. If you need to add numbers to global lists, please contact support at [**support@panaceamobile.com**](mailto:support@panaceamobile.com).

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