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  1. How To Guides

Sub Accounts

PreviousBlocked Numbers & Opt-OutsNextReporting

Last updated 7 months ago

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Your account supports the addition of sub-users, enabling you to allocate funds to them and granting them the ability to operate the account just like a primary user.

This feature is particularly useful when you want to enable multiple users to initiate and manage their own SMS campaigns. To manage sub-users — whether to add, edit, or disable them — simply log in to your main account and navigate to the 'Accounts' option, on the left pane of your SMS dashboard and select 'New Sub User'.

To set up a new sub-user on your account, you will need to fill in several essential details. After selecting the 'New Sub User' option, complete the setup by providing a username, password, and email address for the sub-user.

You'll also need to specify whether the account will operate under consolidated billing using your account funds (parent) or their own independent funds. You must also select the appropriate country, set a default prefix, and choose their timezone. Lastly, decide whether you would like the sub-user to receive an email notification regarding the creation of their account.

Once the sub-user account is created, you can manage it directly from your dashboard via the 'Accounts' tab. Here, you have the option to:

  • Transfer funds.

  • Enable or disable the user.

  • Log in as the user (though it's important to note that doing so will offer a restricted view compared to the full accessibility afforded through the sub-user's login credentials).

New Sub User
Sub user creation