Adding prepaid credits

A guide for adding credits to your account if you are not a postpay user.

Step 1: Accessing the Add Credits Feature

Once you log in to your account, you will see a green 'Add Credit' button on the top right corner of your dashboard. Clicking this button will take you to the 'Manage Funds' screen.

Step 2: Managing Funds Screen

On the 'Manage Funds' screen, you'll find:

• Your Current Balance: A clear display of your current credit balance.

• Option to Purchase Credits: Option to top up your account.

• Recent Transactions Overview: A summary of your most recent transactions.

Step 3: Purchasing Credits

• Click on the 'Purchase Credit' button. This is your step towards adding new credits to your account.

• If you are a VAT-registered business, select 'Yes' and fill in your company details. This information is crucial for the invoice process.

Step 4: Generating a Proforma Invoice

• After filling in your details, you can proceed to generate a proforma invoice for the required amount of credits.

• This invoice will include all necessary banking details for making a payment.

Proforma Invoice

• To pay for your credits, use Electronic Funds Transfer.

• Refer to the banking details provided on the proforma invoice.

• Please use your invoice number as the payment reference. This ensures that your payment is correctly matched and allocated to your account.

Tax Invoices

Once your payment is reflected and your credits are allocated, you will receive a system-generated tax invoice.

Credit Allocation Time:

Please note that it may take 24 to 48 hours for credits to be allocated to your account. This duration depends on your bank. If urgent, we recommend making immediate payment to avoid delays.