FAQs

Q1: How do I add credits to my account?

A: If you're not a postpaid user, click the green 'Add Credit' button on your dashboard to access the 'Manage Funds' screen. Here, you can view your balance, and recent transactions, and add credits. Follow the steps to generate a proforma invoice, and make payment via Bank Transfer using the banking details on the invoice. Remember, it may take 24-48 hours for credits to reflect in your account.

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Q2: What are the character limits for SMS messages?

A: Standard SMS messages have a limit of 160 characters. However, if your message includes Unicode characters (like emojis or non-Latin characters), the limit is reduced to 70 characters. Messages exceeding these limits will be segmented into multiple parts. Please refer to the section on 'Multipart SMS' for more information.

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Q3: Can I send messages to international numbers?

A: Yes, our platform supports global coverage. Ensure to include the correct country prefix when sending messages to international numbers. To add more countries to your profile, please contact your Account Manager or our support team at [e-mail] for assistance.

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Q4: How do I manage blocked numbers?

A: Blocked numbers are those who have opted out of receiving SMS from your account. You can view and export this list from the 'Blocked Numbers' section on your dashboard. To edit this list, please contact our support team at [e-mail].

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Q5: How do I integrate the SMS gateway with my application?

A: For API integration, visit the 'Developers Section' on your dashboard. You will find all the necessary information on API keys, SMPP integration, and detailed guidelines for integrating our SMS services with your application.

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Q6: What should I do if I encounter issues with SMS delivery?

A: First, check the 'Delivery Statuses' section for common issues and solutions. If the problem persists, please contact our support team with details of the issue for further assistance.

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Q7: Are there specific regulations and requirements for sending SMS to different countries?

A: Yes, SMS regulations can vary by country. It's important to be aware of and comply with the regulations and requirements of each country you are sending messages to. Refer to the 'Country Regulations and Requirements' section for more information.

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Q8: How do I add additional countries to my profile?

A: To add more countries to your profile, please contact your Account Manager or our support team for assistance.

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Q9: Can I send messages in different languages?

A: Yes, you can send messages in different languages. Be mindful of Unicode character limits when sending in languages that require special characters.

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Q10: Why must I compose my message in a plain text editor before copying it into my Excel file?

A: Composing your message in a plain text editor like Notepad or TextEdit helps eliminate hidden formatting that can disrupt the message when it's imported from an Excel file. This ensures your message is sent as intended.

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Q11: How do I apply for USSD?

A: To apply for USSD services, contact our sales team at [e-mail] or reach out to your Account Manager.

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Q12: How long does it take to get a USSD string?

A: The process to acquire a USSD string typically takes between 24 to 48 hours.