> For the complete documentation index, see [llms.txt](https://panaceamobile.gitbook.io/panacea-mobile-help-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://panaceamobile.gitbook.io/panacea-mobile-help-centre/reseller-platform/managing-your-customer-accounts.md).

# Managing Your Customer Accounts

### Creating Customer Accounts

1. Navigate to **Accounts > Create Account**.
2. Enter customer details:

| Setting                   | Description                                    |
| ------------------------- | ---------------------------------------------- |
| **Username & Password**   | Secure credentials for customer login.         |
| **Email & Phone Number**  | Contact details for notifications and support. |
| **Name**                  | Name of the customer or company                |
| **Default Profit Margin** | Markup added to your cost per network rates.   |
| **Starting Balance**      | Initial credit allocation for the account      |

3. Click **Create** to add the customer.

### Managing Your Accounts

Once your customer is created on the reseller platform, you can manage their account with the following settings:

| Setting                 | Description                                                                                                     |
| ----------------------- | --------------------------------------------------------------------------------------------------------------- |
| **Transfer Funds**      | Add credits to the user's account.                                                                              |
| **Pricing**             | Adjust profit margins for each network.                                                                         |
| **Edit Profile**        | Modify account settings such as timezone, prefix settings, profile information, billing details, and passwords. |
| **Login as User**       | Impersonate the user to access their dashboard for troubleshooting purposes.                                    |
| **SMS Billing**         | Export and view cost reports for the user.                                                                      |
| **Recent Transactions** | View transaction history for this user.                                                                         |