# Managing Your Customer Accounts

### Creating Customer Accounts

1. Navigate to **Accounts > Create Account**.
2. Enter customer details:

| Setting                   | Description                                    |
| ------------------------- | ---------------------------------------------- |
| **Username & Password**   | Secure credentials for customer login.         |
| **Email & Phone Number**  | Contact details for notifications and support. |
| **Name**                  | Name of the customer or company                |
| **Default Profit Margin** | Markup added to your cost per network rates.   |
| **Starting Balance**      | Initial credit allocation for the account      |

3. Click **Create** to add the customer.

### Managing Your Accounts

Once your customer is created on the reseller platform, you can manage their account with the following settings:

| Setting                 | Description                                                                                                     |
| ----------------------- | --------------------------------------------------------------------------------------------------------------- |
| **Transfer Funds**      | Add credits to the user's account.                                                                              |
| **Pricing**             | Adjust profit margins for each network.                                                                         |
| **Edit Profile**        | Modify account settings such as timezone, prefix settings, profile information, billing details, and passwords. |
| **Login as User**       | Impersonate the user to access their dashboard for troubleshooting purposes.                                    |
| **SMS Billing**         | Export and view cost reports for the user.                                                                      |
| **Recent Transactions** | View transaction history for this user.                                                                         |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://panaceamobile.gitbook.io/panacea-mobile-help-centre/reseller-platform/managing-your-customer-accounts.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.